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Amazon is used by millions of people across the UK, and particularly amid the second lockdown, it is likely to be a key source for the sourcing of items. But as the festive season approaches, scammers are looking to target unsuspecting customers in a new way. The latest scam involves receiving a phone call or email, which informs a person they have been charged a sum out of their Amazon Prime account.
To rectify the issue, people are being encouraged to download a Remote Access Tool, and receive compensation.
However, the caller or message then asks Britons to log onto their online bank account using their personal information.
But ultimately, this provides the scammer with sensitive details which could be used to wipe out a person’s savings for their own criminal gain.
As many people will have logged on via their computer, this could create further danger, as this is likely to store other personal details which could be stolen.
Amazon has urged people to take action in order to protect themselves from payment scams they could possibly encounter.
Britons should not make payments to those who promise receiving a large sum of money, or to those who guarantee a loan.
Payments should also be avoided if identity cannot be verified, or if someone encounters an internet or phone offer they are not sure is honest.
Finally, Amazon warns people not to respond to emails which ask Britons to provide account information such as an email and password combination.
This is because Amazon states it will never ask customers for personal or sensitive information such as this.
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Responding to concerns, Amazon Help said online: “Thank you for bringing this to our attention. If you’ve received any suspicious contact, you can report it to us.”
Several people appear to have already come into contact with the dangerous scam, and have urged people to take caution.
One wrote: “My 70 year old sister has had two calls from ‘Amazon Prime’. She was’t sure if she’d taken it out or not, but luckily didn’t give them any info.
“Now she’s so nervous, she says she won’t order anything from Amazon ever again.”
Another said: “Watch out for a serious scam happening at the moment, folks.
“You get emails and calls telling you that you are being charged £79 out of your bank account for Amazon Prime.
“When I expressed suspicion, she slammed the phone down. It’s a scam.”
And a third commented: “This morning’s phone call scam – Amazon Prime saying you’ve been billed £79, please press one or two to cancel.
“Please don’t be caught out. Don’t ring the number and block if possible. This is a scam.”
For those who believe they may have come into contact with a scam, or unfortunately been a victim, it is important to act fast.
Firstly, for those who have fallen prey to scammers, reaching out to one’s bank as soon as possible is key.
This is because the bank or building society may be able to stop a payment before it is too late.
All those who see or experience a scam are also encouraged to report the matter to Action Fraud.
The national fraud and cyber crime reporting service are likely to be able to take action from that point onwards.
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